At Gvng Tree, we provide all our customers with a refund, return and/or exchange on everything we sell. This right is limited to three (3) days from the date on which the customer receives their items and notifies us, provided that the products are kept in their original packaging. On returning bullion related items, the customer may (at Gvng Trees discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of Gvng Tree. We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money.